Technology & Support

Cloud Based technology

 

Innovative Contact Centre Technology

ContactSpace Final

Strike Force Sales recognizes that businesses are looking for a supplier that deploys the most up to date technology in a bid to provide the best service. In order to stand above the rest we need to ensure that we adapt in real time to changing market conditions.

Using an innovative cloud-based contact centre software, ContactSpace, we are able to easily manage campaigns, get real-time visibility of campaign results and access historical reports. As the software is cloud based we are able to make changes in real time which allows us to be agile and responsive to client requests. In essence the launch of a new campaign can be orchestrated in less than 48hours and as a result there is a reduction in time taken to bring your product or service to market.

The platform also provides us with the ability to listen into calls live or to listen to call recordings (permission permitting) which means we can provide on the job feedback and training to agents ensuring that every call has the best possible outcome.

 

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