SFS Methodologies

After completion of a Strike Force Sales Confirmation of Assignment, each client should expect the following process moving forward.

Telemarketing

Campaign Briefing – All Administration/Campaign Details are established, and a Pitch Model is created alongside a list of common objections and qualifying questions.

Campaign Set-Up

Upon completion of the Campaign Briefing, the Data Administration Team will begin the process of defining a custom daily report, build or purchase a suitable data set, and build the campaign in our Cloud-based Contact Centre Software.

Campaign Commencement

48-72 hours into the campaign, we welcome you onto our sales floor to listen to your assigned operator/s.  This will allow you the opportunity to meet your assigned agent, listen to some phone calls, and offer any advice or assistance moving forward.

Campaign Process Briefing

Forty-Eight hours after campaign commencement, the campaign operator, Operations Manager, and business will have a teleconference to provide an update on the campaign progression.

Reporting

At the end of each day, SFS will send an e-mail outlining the daily call statistics along with all opportunities gained that day. Opportunities will be in the form of an Excel document for import into your CRM and/or separate PDF documents for each lead/appointment.

Quality Assurance

At the end of each calling day, the Client Services team will examine in detail the number of calls made, DM Conversion rate, and the quality of the notes provided.

End of Campaign

At this time, a full end of campaign report will be generated, explaining both statistically and anecdotally our discoveries throughout the campaign. SFS will also provide thoughts and recommendations to assist in your future sales and marketing strategies. A campaign debrief is also arranged to talk through the campaign outcomes.

 

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